Refund policy
Refund Policy
At Botanicara, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we're here to help.
Returns
You have 30 days from the date you received your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., plants, seeds)
- Items on sale or marked as final sale
- Gift cards
- Opened or used products
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and credited to your original payment method within 7–10 business days.
Late or Missing Refunds
If you haven't received your refund after 10 business days, please:
- Check your bank account again
- Contact your credit card company or bank
- If you've done all of the above and still have not received your refund, please contact us at support@Botanicara.store
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@Botanicara.store.
Shipping Returns
To return your product, please email us at support@Botanicara.store for return instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: support@Botanicara.store